You are responsible for accepting the delivery, it may or may not be left at the door, it’s up to the discretion of the driver. You Floral is not responsible for stolen boxes or damaged product due to being left outside or unattended . You Floral is not responsible for shipping delays, as we cannot control the weather or mechanical delays that impact the shipping timeline. No refunds or credits will be given if the flowers are delayed. It is important to schedule your flowers to arrive 2- 3 days before you need them, in the unlikely event of a shipping delay. Note that on the day of your shipment, flowers may arrive up until 5 pm that day.
2. 5% Loss Rule:
You are purchasing a bulk, wholesale product, so not every bud will be perfect and a loss of 5-7% is normal.
You Floral reserves the right to make changes and substitutions. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and the desired product is not available for reasons outside our control. Any substitutes will be on par with your original order and attempts will be made to reach you by phone before shipping out for your order. If we can’t reach you, it is up to our discretion whether we will send a suitable substitute or issue you a credit.
It’s important that you contact us within 24 hours of your delivery if there are any issues with the order order (i.e damaged flowers, major color discrepancies, or missing bunches) so we can rectify the situation – either by replacing the product in time for your event or issuing a refund. We cannot issue refunds for slight color variations. Photographs must accompany any claim, do not throw away the flowers until we instruct you to do so.
- If you cancel a minimum of 21 days (3 weeks) before the event, there is a 10% hold back (to account for credit card fees/etc).
- If you cancel between 8 and 20 days before your event, there is a 75% hold back.
- Cancellations within 7 days before your event will have zero refund.
This cancellation policy is due to the fact that flowers are pre-ordered far in advance and are unable to be cancelled when close to an event, they’ve already been reserved for you at the farm and may even be on their way in transit to the warehouse. Cancellations must be sent via email (email@example.com).